What the concealed client

How to be sure your customers are 100% satisfied with the product or service they are offering?, do your customers have a voice to push yourself the best quality in what you offer?, because really that's something that many companies do not know, feedback is important to lead your business, where all customer complaints are important, because when a customer claims do not think that is the only one who is unhappy, rather it is the only one who dared to do , and then you have to do something because you leave more satisfied customers, not just him.

A study by the consulting Cesc indicates that 39.5% of respondents only sometimes complains, while 12% percent never do.This means that your company could lose about 50% of its customers for not knowing their discontent.

Entrepreneur magazine I published an article in its December issue, the headline: 5 things you never tell your customers .Basis points but that must never forget in managing and running a business.

Five considerations:

1. It is true what you say . For example: " I have placed almost the product with another company even paid me a little more. If you can not decide now, probably lose this opportunity . " It is not always true. People know and all they cause is distrust.
2. Your product is very expensive. 's very little people haggle. Many will leave your business believing that the merchandise is more expensive than they wish to pay.
3. Your face I do not like. A Mexican culture we love courtesy. Smile and face friendly. Hire people smiling in those spaces and send the billing department malencarados.
4. Yes I care about appearances. People want to buy and make deals in a clean, tidy with a pleasant smell.
5. I want to read the mind. Yes, demand is unreasonable, but the client expects to get the most value for your purchase

Definitely go fully each of these considerations would be quite a feat, but the environment in which they move a special touch to sensitize our customers. One of the main responsibilities of a business ( girl, medium or large ) are to maintain a quality level of service that meets or exceeds their products, this ensures that always accompanied this level of customer feedback, information is the best medicine you can have, approach them and ask about everything, give them the confidence to give their feedback about your products or services, they ultimately determine the success or failure of a business, but remember, not because your product is top you neglect your treatment and service, everything is a cycle we must comply.