Available during business hours

Is one of the ways that can form a good relationship with your customers and to maintain a cell phone with you at all times to check email as often as possible, get into the habit of Working hours work, the client is expected to get a hold of you and you want a prompt response will be. One of the byproduct of a good relationship with our customers is that they rely on you. Unfortunately, you mean that the relationship could be jeopardized if you do not contact them again immediately.

Sleep until noon if your goal is to maintain a similar time to the customer, or catch a movie in the afternoon can be complex. You so far, if the conference can not be used on the client is the only reason some of the joy of being a freelance being your own boss and have the flexibility to maintain the happiness of our customers with a balance must.

From the experience, I decided I that time depth could talk to them, I just granted, even if I, again, call the client must phone for some reason, if you are not. Have good manners and know the effort so that you can get their phone customers. The last thing you want is a shame for people to contact you or track you need to feel the client.

Labor for any reason, you'll be if you need to configure. People while on vacation, some freelance, but still receive a phone call, sometimes the workshop or from overseas (you a break you may need to) impossible. Try the following: If you're going away, and not be contactable

Contacting customers in advance and is not available to them, please let us know. Ask them if they, if there is work to be completed before you leave

Automatic response to your email and

Response message to the mobile phone and general changes.

You in the streets to complete their work, while others suggested the recommended does not. You confident all will be a playmate for your customer does not in reality if things go wrong you stuck in the middle between a friend and a client. Somewhere people do not want to be this bad () can tell you from experience. About your plan well in advance to the customer, and before leaving their work is completed to make sure that it is much safer.

Formed a strong relationship for new or existing customers easily can be contacted and will serve you well in your freelancing career.

The edge on the competition

This article has been translated into Spanish by Diana at Artegami. Thanks Diana!


Customers because you, such as the quality of our work, we went to 'own language because the word' we'd be surprised to hear how often. Time I've heard a lot of other designers 'threatening' or 'we do not understand what you're talking about people did', said. On our business or even worse, 'they have the slightest interest was not'.

Most of the freelance creative potential customers to ignore their customers needs in the most basic sense, how is too busy trying to prove. Dialogue for creative people in the industry. To talk to potential customers about what you can do for their business, Is how you will help them to discuss:
Communicate effectively with customers;

Get the attention of a new market;
Many customers, or
How to make more money to them!
They are just a few examples, but in any industry you can perform this task - you if your potential customers want to hear what Think. A lot of advertising for the business, frankly pathological fear of the story - it's like all the dirty their creative cred. It does not promise. Trust and build relationships with potential customers, if you want to.

Therefore, on the next pitch to try and get this working, I'll bring you an edge on the competition - unlike the'm going to tell you what the language of your client.